ChatBot is a technology allowing real time interactive communication between your brand and the customer in digital environment as web site, social media or messaging platform.
Aim of ChatBot is to improve:
- Customer service
- Customer acquisition
- Build loyalty
What kind of chatbots do we know?
- Based on fixed predefined scenarios.
- User have various options to self define his need.
- Relevant communication line according to the choice.
- Communication flows is one place for various end user communication channels.
- Respond to user messages individually.
- Responses are based on predefined keywords.
- Each keyword has its own rules and a variety of possible answers.
- Pictures, documents and videos could be a part of the communication flow.
- Using artificial intelligence to define the interest of users.
- Ability to learn from user interactions.
- Suggests the answers by itself.
- Using informations from 3rd party sources.